|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 |
|
|
|
|
||||
 |
||||||||
|
||||||||
|
Downing Street patients will benefit from an improved ‘around the clock’ appointment booking system from: 1st September 2007 The Practice has introduced a new way for patients to phone the surgery and booktheir appointments night or day. Developed especially for GPs’ surgeries by Leicester based company Voice Connect,Patient Partner, will enable patients to phone the surgery around the clock, sevendays a week, 365 days of the year to book, check or cancel appointments. This will give patients more choice in when they can call, thereby freeing up phone lines attraditionally busier times of day for queries and emergencies. From 1st September, to further improve patient access the surgery are going to beutilising a low cost number which will ensure that patients get through to them asquickly and efficiently as possible The fully automated system is simple to use: it is able to detect available doctors’ appointments and allows the patient to choose an appointment time just by pressing a button on their touch tone telephone. The Surgery realise that some patients may prefer to book appointments in the traditional way, and they may continue to do so. For individual security, patients must sign up with reception and be given a uniquepassword before being able to use the system. The new telephone number andregistration packs will be made available in August, and patients will be encouragedto register during August in preparation for the new system |
||||||||
|
Open/Download .pdf version |
||||||||
