Downing Street Surgery

Downing Street Surgery

 4 Downing Street

Farnham, Surrey

GU9 7PA

Tel:  08444 125 888

 Fax: 01252 717076

NAVIGATION

Click HERE for information on the Centralised Transport Booking System

Please note that Emis Access provides Repeat Prescriptions and the Automated Appointment System.

CONTACTING PATIENTS

It is important to note that should we need to contact you by telephone, we may leave a message on your answerphone. If this is not acceptable you must let us know.

Do you want to register as a patient?  Click HERE for the Registration and Health forms.

 

 

Disabled (and pushchair) Access

 is available at the rear of the premises.

Car parking is available in a pay and display car park next to the surgery.

 

 

Thamesdoc

0200 130 1305

 
News Archive 4

Downing Street patients will benefit from an improved

‘around the clock’

appointment booking system from: 1st September 2007

The Practice has introduced a new way for patients to phone the surgery and book
their appointments night or day.
 
Developed especially for GPs’ surgeries by Leicester based company Voice Connect,
Patient Partner, will enable patients to phone the surgery around the clock, seven
days a week, 365 days of the year to book, check or cancel appointments.
 
This will give patients more choice in when they can call, thereby freeing up phone lines at
traditionally busier times of day for queries and emergencies.
 
From 1st September, to further improve patient access the surgery are going to be
utilising a low cost number which will ensure that patients get through to them as
quickly and efficiently as possible
 
The fully automated system is simple to use: it is able to detect available doctors’ appointments and allows the patient to choose an appointment time just by pressing a button on their touch tone telephone. The Surgery realise that some patients may prefer to book appointments in the traditional way, and they may continue to do so.
 
For individual security, patients must sign up with reception and be given a unique
password before being able to use the system. The new telephone number and
registration packs will be made available in August, and patients will be encouraged
to register during August in preparation for the new system

Open/Download .pdf version

Telephone Booking System - 08444 125 888

Following the introduction of a new telephone system, there have been some problems reported by patients who have had trouble getting through to the surgery, especially at peak times.  Following work by the surgery and system providers, reported problems have now decreased by 60%.

 Development work has been ongoing on our telephone and Emis systems, and we hope to shortly launch Patient Partner.  This will enable patients to phone the surgery around the clock, seven days a week, 365 days of the year to book, check or cancel appointments.

This will give patients more choice in when they can call, thereby freeing up phone lines at

traditionally busier times of day for queries and emergencies.

The fully automated system is simple to use: it is able to detect available doctors’ appointments and allows the patient to choose an appointment time just by pressing a button on their touch tone telephone. The Surgery realise that some patients may prefer to book appointments in the traditional way, and they may continue to do so.

For individual security, patients must sign up with reception and be given a unique password before being able to use the system. The new telephone number and registration packs will be made available, and patients will be encouraged to register during August in preparation for the new system.

Copyright Downing Street Surgery  © 2005 All rights reserved.

FREEDOM OF INFORMATION ACT

The Freedom of Information Act became law on the 30th November 2000.  The Downing Street Group Practice (Downing Street Surgery) conforms to the requirements of the Freedom of Information Act 2000, and have produced a publication scheme in accordance with the act, a copy of which is available for the Freedom of Information Act website:  www.foi.nhs.uk

DISCLAIMER

We have not reviewed and have no control whatsoever over any other web site or its contents mentioned on, or accessible from, this web site. We accept no responsibility for, and disclaim all liability in respect of, web sites maintained by any third party (whether or not mentioned on or accessible from our website) or the information contained on such third party web sites. We do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites.

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